Q: How long does it take to receive my order?

A: If the product is in stock, your order will arrive within 1–5 business days after shipment, depending on your location.
For pre-sale items, shipping timelines vary—please refer to the product page notes and our latest posts for updates.

Q: Do you have a customer service phone number?

A: At this time, we do not offer phone support.
You can contact us via live chat on our website, Facebook Messenger, Instagram DM or email at support@fashionandfascinating.com.
Our team will respond as soon as possible.

Q: What is your return/refund policy?

A: You can view our full return and refund policy here: https://fashionandfascinating.com/return-policy/

Q: What is your warehouse (showroom)address and opening hours?

A: Address:
9411 S Sam Houston Pkwy W #200
Missouri City, TX 77489

Business Hours:
Monday – Friday
9:00 AM – 4:00 PM (CST)

Q: Can I come pick up my orders?

A: Yes. We offer local pickup.
Please place your order online first, then contact us to schedule a pickup appointment before coming to the warehouse.

Q: Do you provide installation videos and instructions?

A: Yes. Installation videos are available on individual product pages.
For additional installation guides and tutorials, please visit our YouTube channel: FashionandFascinating.

Q: Do you have “After Pay”?

A: We do not currently offer Afterpay.
However, we do support Klarna as a flexible payment option at checkout.

Q: Is it possible to receive my order by Friday if I order Today?

A: Orders placed before 2:30 PM (CST) may ship the same day.
For U.S. customers, shipping typically takes 1–5 business days, but delivery by a specific date cannot be guaranteed.
Please contact our customer support team for time-sensitive orders.

Q: Do you have any coupon codes?

A: We already provide wholesale-level pricing, so additional coupon codes are not available.
However, if you subscribe to our email list, you’ll receive exclusive promotions and special offers.

Q: Do you ship to Puerto Rico/Hi?

A: Yes, we ship to both Puerto Rico and Hawaii. For shipping details and conditions, please review our policy here: https://fashionandfascinating.com/return-policy/

Q: Can I cancel my order?

A: Yes. Orders can be canceled as long as they have not yet shipped.
To request a cancellation, please log into your account, go to Orders, locate your order, and submit a cancellation request.
Our team will process it as quickly as possible.