Return policy

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Return /Replace/Refund Policy

Receive correct products

  • 1. If the products didn’t meet your expectations ,then you may contact our customer service for a replacement or return within 5 days.We will charge you the round trip shipping fee and send you a return label.
  • 2. Upon receiving the products ,our warehouse will check them carefully to make sure it’s in its original condition.
  • 3. We will ship the replacement out or refund you afterwards.

Note:It is your responsibility to ensure that the products you purchased are returned in the original condition ,packaging and shipping configuration.If we find the products has been used, we will charge you 50% of the product value as a rental fee, and you need to pay round-trip shipping fee as well.

Receive wrong products

  • 1. If you receive the wrong products you must contact us within 5 days.We will replace the incorrect product at no charge to you.
  • 2. Please return the incorrect item within 3 days after receiving the return label.
  • 3. Upon receiving we will inspect the product to ensure it’s in its original condition .We will send the correct product or refund you afterwards.

Note:It is your responsibility to ensure that the products you purchased are returned in the original condition ,packaging and shipping configuration.If we find the products has been used, we will charge you 50% of the product value as a rental fee, and you need to pay round-trip shipping fee as well.

Receive damaged products (all products except cylinders)

  • 1. If the products you received are damaged ,please contact our customer service and send us pictures or videos of the damaged items within 5 days.
  • 2. We will deliver the replacement part within 3 days to you at no charge after receiving photographs or videos of the damaged items.

Note :The pictures should be authentic ,clear and easily identifiable. If we do not receive this proof of damages ,then we will not replace the item.

Glass products Return policy

Glass products are easily broken ,so we don’t accept  return.Please contact our customer service for replacements.

Refund

We need 1~3 business days to process your refund after we receive your return or cancel order request.