Domestic Shipping Policy

1. Shipping Method

Standard shipping is fulfilled via FedEx Home Delivery or UPS Ground.

2. Shipping Timeline

• In-stock items: Orders placed today will ship the next business day. Delivery typically takes 2–7 business days, depending on destination.

• Pre-sale items: Please refer to product page notes and our latest announcements for estimated shipping timelines.

3. Free Shipping

We offer free standard shipping within the contiguous 48 United States.
At this time, we ship within the United States only for domestic orders.

4. Express Shipping

Express shipping is available for an additional shipping and handling fee.
Please contact our customer service team for pricing and availability.

International Shipping Policy

Hawaii/Alaska/Puerto Rico/International Package

1. Package Inspection

All packages are carefully inspected and packed before shipment. We ensure that products leave our warehouse in good condition and with all items included.

2. Transit Damage Disclaimer

Although packages are packed securely, damage may occur during transportation.
We do not accept returns or exchanges once the product has been shipped for these destinations.

3. Shipping Fees

• Prices listed on our website do not include international shipping fees.

• Additional shipping charges apply and vary based on package size, weight, and destination.

• Extra transit time may be required.

4. Products Not Eligible for International Shipping

The following items cannot be shipped internationally:

• Glass products

• 3D Diamond Wall

• 5-Piece White Cylinders

• 24″ and 41″ LED Numbers

• Other fragile items

Please contact customer service for confirmation before placing an order.

Return /Replace/Refund/Cancel Policy

Domestic Package

Order Processing & Cancellation

1. In-stock items: Ship the next business day and are delivered within 1–4 business days.

2. Pre-order items: Estimated arrival times are listed on the product page and may change.

3. Order cancellation:

   • Orders can be canceled before shipment.

   • Orders cannot be canceled once shipped.

Receiving the Correct Product (Return or Replacement)

1. If the product does not meet your expectations, please contact customer service within 5 days of delivery.

   • Return shipping and restocking fees apply.

   • A return label will be emailed to you.

2. Returned products will be inspected upon arrival to confirm they are in original condition.

3. After inspection, we will issue a replacement or refund, as applicable.

Return Requirements:
Returned items must be unused and in their original condition, packaging, and shipping configuration.
If an item shows signs of use, a 50% rental fee will be charged, and the customer is responsible for round-trip shipping costs.

Note:
We reserve the right to decline any return that does not meet our return standards.

Receiving the Wrong Product

1. Please contact us within 5 days of delivery if you receive an incorrect item.

2. A return label will be provided, and the incorrect item must be returned within 3 days of receiving the label.

3. Once received and inspected, we will ship the correct product or issue a refund.

Return Requirements:
Items must be returned unused and in original condition. Used items are subject to a 50% rental fee plus round-trip shipping costs.

Receiving Damaged Products

(All products except cylinders)

1. If your item arrives damaged, please contact customer service within 5 days and provide clear photos or videos of the damage.

2. Upon verification, replacement parts will be shipped within 3 business days at no additional cost.

Note:
Images or videos must be clear and authentic. Without proper documentation, replacements will not be issued.

Refusal Package

If you refuse a shipment, please contact us immediately.
While we will assist where possible, round-trip shipping fees will be the customer’s responsibility, as the carrier has completed the delivery as contracted.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange due to their fragile nature:

• Glass products

• 3D Diamond Wall

• Mirror-finish items

• Chairs

• 5-Piece White Cylinders

• Diamond Rhombus Metal Candle Holders

Please contact customer service if there are any issues upon delivery.

Sale/Promotional Products

All promotional or sale items are final sale.
No returns or exchanges are accepted.

Refund Processing

Refunds are processed within 1–3 business days after we receive your return or approve a cancellation request.

Return /Replace/Refund Policy

Hawaii/Alaska/Puerto Rico/International Package

For these destinations, returns, replacements, and exchanges are not accepted once the order has shipped.